Memberships are valid for 12months from the date of purchase. When you purchase your membership online you will be emailed a digital pass that you can download to your Apple or Android Wallet. This pass is to be presented whenever you attend the Sanctuary, it is also how you access your membership discounts across the venue.

Your Membership pass is only valid for one person's name on the pass. They cannot be shared across family members. For each person who requires a Membership, please ensure you buy the appropriate pass.

ID may be requested to verify your membership pass.

All children under 2 years of age have FREE entry to The Sanctuary. They do not need to hold a Membership pass or purchase a Day Pass for Entry. When they turn 2 years old, you can purchase them a Junior membership for continued access. A parent or guardian can purchase a membership to attend with the child under 2 years.

If you can't find your membership pass in your email or in your digital wallet please email info@byronbaywildlifesanctuary.com.au and if valid, we can resend it to your email address.

Once your membership has expired it is no longer valid, however, you can easily re-purchase your membership by clicking the link at the top of the page.

There are a few ways you can purchase a membership on behalf of another person.

• If you know the contact details of the person you are purchasing for, you can purchase on their behalf by entering their name and email address when purchasing.

• Alternatively you can purchase a Gift Voucher to be used towards Membership. When you purchase a Gift Voucher online you can record a personal message or leave a personal note for the receiver. Click here to purchase a Gift Voucher.

By becoming a member of the Byron Bay Wildlife Sanctuary ("Sanctuary"), you agree to abide by the following terms and conditions:

1. Membership Validity and Personal Use

• Memberships are valid for a full calendar year from the date of purchase.

• Memberships are non-transferable and are assigned to an individual’s name. Each person must purchase their own membership (e.g., parents cannot share an adult membership; each parent must have their own membership pass).

• Memberships are only valid for the person named on the membership card, and identification may be requested upon entry.

2. Membership Benefits

• Members are entitled to a 10% discount across the venue, including retail purchases, food, and beverages. This discount cannot be used in conjunction with any other offers, promotions, or discounts.

• To redeem entry and access membership benefits, members must present their valid membership card at the time of purchase or upon entry.

3. Personal Information

• All members must provide their full name and date of birth during the sign-up process.

• For junior memberships (children aged 2-16 years), parents or guardians must provide their own contact details to ensure membership information is delivered to the appropriate inbox.

4. General Admission Terms

• Membership grants general admission to the Sanctuary during regular opening hours. Please check our website for current opening times.

• The Sanctuary is closed on Christmas Day, Boxing Day, and New Year’s Day. Additionally, the park may close due to inclement weather or other unforeseen circumstances without prior notice.

• Memberships do not include access to special events, experiences, or programs that may require additional fees.

5. Cancellations, Refunds, and Transfers

• Membership fees are non-refundable, even in cases where the Sanctuary is temporarily closed due to weather conditions, maintenance, or other reasons.

• Memberships cannot be paused, extended, or transferred to another person under any circumstances.

6. Lost or Stolen Membership Cards

• In the event of a lost or stolen membership card, please notify the Sanctuary’s front desk immediately. A replacement fee may apply for issuing a new card.

7. Conduct and Compliance

• Members are expected to adhere to all Sanctuary rules and regulations, which are in place to ensure the safety of both guests and wildlife.

• The Sanctuary reserves the right to cancel memberships without refund if a member is found in violation of Sanctuary policies, engages in inappropriate conduct, or abuses membership privileges.

8. Liability Waiver

• The Sanctuary is not liable for any personal injury, loss, or damage to property that may occur during your visit. Members visit the Sanctuary at their own risk.

9. Updates to Terms and Conditions

• The Sanctuary reserves the right to amend or update these terms and conditions at any time without prior notice. It is the responsibility of members to stay informed of any changes by visiting our website or contacting our front desk.

By purchasing a membership, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

Thank you for supporting the Byron Bay Wildlife Sanctuary and helping us protect our precious wildlife!