Birthday Booking Terms & Conditions
General
Minimum of 15 people for each birthday package type. Price is per person attending.
Age group is open from 2yrs-99yrs.
Deposit of $60 secures booking.
Balance of payment due on or before first guests’ arrival.
Many undercover areas available, but in event of heavy rain deposit can be transferred to another date.
Choice of wildlife with Keeper’s approval.
Private experience times discussed with host upon arrival.
Minimum of 15 food and beverage packages total per order.
Must be booked 7 days in advance.
Your booking will be confirmed when you receive a confirmation email from us (normally within 48 hours).
Cancellation Policy
Registration is only confirmed when full payment has been received from a participant.
If sufficient confirmed registrations have not been received 7 days in advance of the scheduled starting date and the workshop is cancelled, all confirmed participants will be notified immediately and receive a full refund.
If a participant chooses to cancel their confirmed registration, or cannot or does not attend the workshop, the following policies will apply
• The registered participant may invite another person to substitute their place in the workshop in which they are registered up to 24 hours of start time at no charge;
• If notice of requested cancellation is received 7 or more days from the scheduled starting date, a full refund will be offered.
• If notice of requested cancellation is received between 3 and 7 days from the scheduled starting date, a voucher will be offered for another workshop held in the future.
• If notice of requested cancellation is received 3 or less days from the scheduled starting date, no refund or voucher will be offered
• No refunds or vouchers will be offered once the workshop has commenced.
Our Animal Park is fully operational in times of wet weather and all workshops will proceed. We have multiple indoor and outdoor covered areas to proceed with our learning and discovery sessions. Should severe weather see Animal Park closure the session will be rescheduled to a later date.
Participants may have extenuating circumstances that prevent them from undertaking their course. Where evidence can be successfully provided to support the participants circumstances, workshop fees may be refunded or partially refunded. Applications should be made to;
Animal Welfare
We are committed to supporting and participating in the Prevention of Cruelty to Animals. Any person/s who is witnessed or suspected of cruelty to any animals on site will be immediately asked to leave the premises (in the case of program participants they will be removed from the park and a parent or guardian will be called). The Byron Bay Wildlife Sanctuary will report any instances of animal abuse or cruelty to the police for further investigation and prosecution.